Website: https://seerbooks.in/
Business name: Seer Vasagar Vattam

1. About these Terms

These Terms and Conditions govern your access to and use of https://seerbooks.in/ and your purchase of books and other products through the website. In these Terms, “Seer Books,” “we,” “us,” and “our” mean Seer Vasagar Vattam, operating the Seer Books online store. “You,” “your,” and “customer” mean any person who visits the website, creates an account, or places an order.

By using the website or placing an order, you confirm that you have read and understood these Terms and agree to be bound by them. If you do not agree, please do not use the website or place an order.

These Terms should be read together with our Privacy Policy, Delivery Information, and Returns and Refunds Policy:

If there is a conflict between these Terms and a specific product or order policy, the specific policy will apply to that product or order to the extent of the conflict.

2. Eligibility and use of the website

You may use the website only for lawful purposes and in accordance with these Terms. You must provide accurate information when using the website, creating an account, or placing an order. You must not use another person’s identity, payment information, account, or contact details without permission.

You must not use the website to engage in fraud, abuse, unlawful activity, interference with the website, unauthorized data collection, distribution of malware, or any activity that may damage the website, our systems, our customers, or our reputation.

We may restrict or suspend access to the website or an account where we reasonably believe that these Terms have been breached, the website is being misused, or an order is associated with fraud or unlawful activity. Where appropriate, we will provide notice and an opportunity to resolve the issue.

3. Accounts and customer information

Some website features may require an account. You are responsible for keeping your login credentials confidential and for all activity carried out through your account. Please notify us promptly if you believe that your account has been accessed without permission.

You are responsible for ensuring that your billing, shipping, email, and telephone details are complete and accurate. We are not responsible for delays, failed delivery, or additional delivery charges caused by incorrect or incomplete information supplied by you.

We process personal information in accordance with our Privacy Policy. Please do not submit unnecessary sensitive personal information through product reviews, contact forms, or other website features.

4. Products and product information

We try to ensure that product titles, descriptions, author information, images, language details, availability, prices, and other product information are accurate and current. Minor differences may occur between product images and the physical product because of screen settings, photography, printing, packaging, edition, or publisher changes.

A product page may identify a particular edition, publisher, language, format, or condition. Please review the product information carefully before placing an order. If you need clarification about an edition, translation, availability, or condition, contact us before ordering.

Product availability is subject to change. Adding a product to your cart or wishlist does not reserve it or guarantee that it will remain available.

5. Prices, taxes, and promotions

Prices are displayed in Indian Rupees (INR) unless stated otherwise. The applicable product price, delivery charge, taxes, and any other amount payable will be shown during checkout before you submit an order.

We may change prices, product information, availability, and promotions at any time. A price change will not affect an order that we have already accepted, except where the order was affected by an obvious technical or pricing error and applicable law permits cancellation or correction.

Promotional offers, coupons, discount codes, free-product offers, and campaign prices may be subject to additional conditions, including expiry dates, product restrictions, quantity limits, customer limits, shipping charges, and stock availability. Unless expressly stated otherwise, promotions cannot be combined and cannot be exchanged for cash.

If a product is displayed with an obviously incorrect price because of a technical, typographical, or data-entry error, we may contact you before dispatch. Where the law permits, we may cancel the affected order and refund any payment received for that order.

6. Orders and acceptance

When you submit an order, you are making an offer to purchase the products in your cart. After submission, you should receive an order acknowledgement by email or on-screen confirmation. This acknowledgement confirms that we received your order; it does not necessarily mean that the order has been accepted or dispatched.

An order is accepted when we confirm acceptance, begin processing it, or dispatch the product, whichever occurs first. We may refuse or cancel an order before acceptance for reasons including lack of stock, inability to verify information, payment failure, suspected fraud, delivery restrictions, an obvious pricing or listing error, or a technical problem.

If we cancel an order after receiving payment, we will refund the amount received through the original payment method or another appropriate method, subject to applicable payment-provider procedures and law.

Please contact us as soon as possible if you need to correct an order. We cannot guarantee that an order can be changed or cancelled after processing or dispatch has begun.

7. Payment

Payments may be processed through the payment methods displayed at checkout, including Razorpay or another payment provider made available by us. By submitting payment details, you confirm that you are authorized to use the relevant payment method.

Payment may be subject to authorization, verification, security checks, and the payment provider’s terms. We do not store complete card numbers or banking credentials on the website unless expressly stated in our Privacy Policy. Payment providers may process your information under their own privacy policies.

An order will normally be processed only after payment has been successfully authorized or after we have approved another payment arrangement. If payment fails, is reversed, charged back, or remains incomplete, we may suspend processing or cancel the order.

8. Delivery and shipping

We deliver to the locations and postal addresses supported at checkout. Delivery charges, available services, estimated timeframes, and applicable restrictions are shown on the website or during checkout.

Delivery estimates are indicative and may be affected by the shipping carrier, weather, public holidays, address issues, regional restrictions, strikes, force majeure events, or other circumstances beyond our reasonable control. We will take reasonable steps to assist with delivery issues, but we cannot guarantee a specific delivery date unless we expressly provide such a guarantee in writing.

You should inspect the package when delivered and contact us promptly if it appears damaged, incomplete, or incorrect. Please retain photographs, packaging, shipping labels, and other evidence that may help us investigate a delivery issue.

For more information, see our Delivery Information page.

9. Cancellations, returns, replacements, and refunds

Cancellations, returns, replacements, and refunds are handled according to our Returns and Refunds Policy and applicable law. That policy should clearly state the permitted time period, eligible conditions, return address, customer responsibility for return shipping, treatment of damaged or incorrect products, refund timing, and any products that cannot be returned.

Unless the Returns and Refunds Policy states otherwise, returned products should be unused, undamaged, complete, and in the condition in which they were delivered, with original packaging where reasonably applicable. This condition does not limit any mandatory rights available to a consumer under applicable law.

If we approve a refund, the refund amount and method will depend on the circumstances of the order, the payment method, the applicable policy, and the payment provider’s processing time. Shipping charges may be refundable or non-refundable depending on the reason for the return and applicable law.

To request a cancellation, return, replacement, or refund, contact us at seervasagarvattambooks@gmail.com with your order number, product details, reason for the request, and photographs or other supporting information where relevant.

10. Order issues and customer support

If you receive the wrong item, a damaged item, a defective item, or an incomplete order, contact us promptly at seervasagarvattambooks@gmail.com. Include your order number and a clear description of the issue. We may request photographs, an unboxing video, delivery evidence, or other reasonable information needed to investigate.

We will review the issue and communicate the available resolution, which may include replacement, refund, store credit, or another remedy permitted by applicable law and our policies.

11. Reviews, comments, and submitted content

If you submit a review, comment, photograph, message, or other content to the website, you confirm that you have the right to submit it and that it does not violate another person’s rights or any law. Do not submit confidential personal information, payment information, abusive content, unlawful content, malware, or content that falsely impersonates another person.

You grant us a non-exclusive, royalty-free, worldwide right to host, reproduce, display, and use submitted content for operating, improving, and promoting the website, subject to our Privacy Policy and applicable law. We may moderate, remove, or decline to publish content that we reasonably believe violates these Terms or is unsuitable for the website.

12. Intellectual property

The website and its content, including text, product presentation, logos, graphics, photographs, design elements, software, and layout, are owned by or licensed to us or our suppliers and are protected by applicable intellectual-property laws.

You may access and use the website for personal, lawful shopping purposes. You must not copy, reproduce, modify, distribute, sell, publish, scrape, reverse engineer, or commercially exploit website content without our prior written permission, except where permitted by law.

Book titles, author names, publisher names, trademarks, and other third-party materials remain the property of their respective owners. Nothing in these Terms transfers ownership of those rights to you.

13. Third-party services and links

The website may use or link to third-party services, including payment gateways, delivery providers, analytics providers, social-media services, and external websites. Those services may have their own terms and privacy policies. We are not responsible for the content, availability, security, or practices of an independent third-party service, except to the extent required by applicable law.

14. Website availability and errors

We aim to keep the website accurate, secure, and available, but we do not guarantee that it will always be uninterrupted, error-free, complete, or free from harmful components. The website may be unavailable temporarily for maintenance, updates, security measures, hosting problems, or circumstances beyond our reasonable control.

We may correct typographical errors, update product information, amend technical content, or cancel affected orders where an obvious error has occurred, subject to applicable law.

15. Disclaimer and limitation of liability

To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special, or consequential loss arising from the use of the website or an order, including loss of data, revenue, business opportunity, or anticipated savings. This does not exclude or limit liability that cannot lawfully be excluded or limited, including liability for fraud, deliberate misconduct, or mandatory consumer rights.

To the extent permitted by law, our liability for a particular product or order will not exceed the amount paid by you for that product or order. This limitation does not affect any remedy or protection that cannot legally be limited.

16. Indemnity

To the extent permitted by applicable law, you agree to reimburse us for reasonable losses, costs, and expenses arising from your material breach of these Terms, unlawful use of the website, fraud, or infringement of another person’s rights. This clause does not apply to the extent that the loss was caused by our own breach, negligence, or unlawful conduct.

17. Force majeure

We are not responsible for delay or failure to perform an obligation where the delay or failure results from events beyond our reasonable control, including natural disasters, epidemic or public-health events, war, terrorism, civil unrest, government restrictions, internet or telecommunications failures, payment-network failures, carrier disruption, labour disputes, or hosting and infrastructure outages.

18. Changes to these Terms

We may update these Terms from time to time to reflect changes to the website, products, payment methods, delivery arrangements, legal requirements, or business operations. The updated version will be posted on this page with a revised effective date. Changes will not retrospectively alter an order that we have already accepted unless required by law or agreed with you.

19. Governing law and disputes

These Terms are governed by the laws applicable in India, without limiting any mandatory consumer protections available to you. Subject to applicable law, courts located in Chennai, Tamil Nadu, India, will have jurisdiction over disputes arising from these Terms or an order.

Before starting formal proceedings, please contact us so that we can try to resolve the issue promptly and fairly. Nothing in this section prevents you from using any consumer-protection, statutory, regulatory, or other remedy available to you by law.

20. Severability and entire agreement

If any provision of these Terms is held to be invalid or unenforceable, that provision will be modified or removed only to the extent necessary, and the remaining provisions will continue to apply.

These Terms, together with the policies and information expressly incorporated into them, form the agreement between you and us regarding your use of the website and purchase of products through it, subject to any mandatory rights under applicable law.

21. Contact us

For questions about these Terms, products, orders, delivery, returns, or refunds, contact:

Seer Vasagar Vattam
25/30, Tholkappiyam Street, Anna Nagar, Chitlapakkam, Chennai – 600064
Email: seervasagarvattambooks@gmail.com
Telephone: 95663-31195