Privacy Policy

Website: https://seerbooks.in/
Business: Seer Vasagar Vattam

1. Who we are

This Privacy Policy explains how Seer Vasagar Vattam (“Seer Books,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information when you visit or use https://seerbooks.in/, create an account, contact us, or purchase products through the website.

Business address: 25/30, Tholkappiyam Street, Anna Nagar, Chitlapakkam, Chennai – 600064
Email: seervasagarvattambooks@gmail.com
Telephone: 95663-31195

2. Information we collect

We may collect the following categories of information, depending on how you use the website.

Information you provide to us

This may include your name, email address, telephone number, billing address, shipping address, account login details, order details, delivery instructions, correspondence, product reviews, wishlist information, and information submitted through contact, enquiry, newsletter, or support forms.

If you contact us about an order, we may also collect your order number, photographs, delivery evidence, product details, and information needed to investigate a return, replacement, damaged package, missing item, or refund request.

Payment information

Payments may be processed by third-party payment providers, including Razorpay, when that provider is selected at checkout. We may receive payment status, transaction reference, payment method type, and other information needed to confirm and reconcile a payment. We do not intend to store complete card numbers, CVV numbers, UPI PINs, net-banking passwords, or other complete payment credentials on our WordPress website. The payment provider processes payment information under its own terms and privacy policy.

Information collected automatically

When you visit the website, our hosting provider, WordPress, WooCommerce, security tools, analytics tools, or other technical services may collect information such as your IP address, browser type, device type, operating system, referring page, pages visited, approximate location, timestamps, error logs, and technical identifiers.

We use this information to operate, secure, troubleshoot, maintain, and improve the website. We do not use technical information to identify you personally unless it is reasonably necessary for security, fraud prevention, support, legal compliance, or another purpose described in this Policy.

3. Cookies and similar technologies

The website uses cookies and similar technologies. Cookies are small files stored on your device that help the website remember information and operate correctly.

The website may use:

  • Essential WordPress cookies for login, security, session management, and basic website functionality.
  • WooCommerce cookies for shopping-cart contents, customer sessions, checkout functionality, and order processing.
  • Preference cookies to remember choices such as display or website settings.
  • Wishlist cookies or local storage to remember products you save to a wishlist, where the wishlist feature is used.
  • Form and security cookies to prevent spam, abuse, and unauthorized activity.
  • Analytics cookies if analytics tools are enabled, to help us understand website usage and performance.
  • Marketing or newsletter cookies if advertising, campaign, or email-marketing integrations are enabled and permitted by applicable law.

You can control or delete cookies through your browser settings. Disabling essential cookies may prevent Cart, Checkout, account login, wishlist, or other website features from working correctly.

The exact cookies may change when WordPress, WooCommerce, the theme, or a plugin is installed, updated, activated, or configured. We recommend maintaining a current cookie list through the website’s consent or cookie-management tool, if one is enabled.

4. How we use personal information

We may use personal information to:

  1. create and manage customer accounts;
  2. process, confirm, dispatch, deliver, and support orders;
  3. communicate about orders, payments, delivery, returns, replacements, and refunds;
  4. provide customer service and respond to enquiries;
  5. process payments and prevent fraud, misuse, and unauthorized transactions;
  6. send transactional emails, such as order confirmations, payment notices, and shipping updates;
  7. send newsletters, offers, or promotional messages where permitted and where you have subscribed or otherwise provided valid consent;
  8. maintain wishlists, reviews, and other customer-requested website features;
  9. improve products, website content, user experience, performance, and security;
  10. maintain business records, resolve disputes, enforce our Terms and Conditions, and comply with legal obligations; and
  11. protect the rights, safety, property, and systems of Seer Vasagar Vattam, our customers, service providers, and other persons.

We will not use personal information for a materially incompatible purpose without providing appropriate notice or obtaining consent where required by applicable law.

5. Legal basis and consent

Where applicable, we process information because it is necessary to provide a product or service you requested, to perform or administer an order, to comply with a legal obligation, to protect the website and users, or because you have provided consent for a particular purpose.

You may withdraw consent for promotional communications at any time by using the unsubscribe link in the message or contacting us. Withdrawal of consent does not affect processing that occurred before withdrawal and may not stop essential transactional or legally required communications.

6. When we share information

We may share personal information with service providers and other parties when reasonably necessary for the purposes described in this Policy, including:

  • payment gateways and financial-service providers that process or verify payments;
  • courier, postal, logistics, and delivery partners that deliver orders;
  • hosting, server, backup, security, maintenance, and technical-support providers;
  • WordPress, WooCommerce, theme, plugin, and infrastructure providers where required for website operation;
  • email, SMTP, newsletter, and customer-communication providers;
  • analytics, performance, spam-prevention, and security providers where enabled;
  • professional advisers, insurers, auditors, or legal representatives;
  • government authorities, regulators, courts, law-enforcement bodies, or other persons where disclosure is required or permitted by law; and
  • a purchaser, successor, or adviser involved in a merger, restructuring, sale, or transfer of all or part of the business, subject to applicable law.

We do not sell your personal information. We do not disclose your information to unrelated third parties for their independent direct marketing unless you have been informed and have provided any consent required by applicable law.

7. Third-party services and links

The website may contain links to third-party websites, payment pages, courier services, social-media services, or other external platforms. Their privacy practices are governed by their own policies, not this Privacy Policy. Please review those policies before providing personal information.

Third-party services currently used or potentially connected to the website may include WooCommerce, Razorpay, Mailchimp, WordPress email/SMTP services, hosting providers, courier providers, and security or analytics services. The actual providers and data flows depend on the plugins and settings active on the website at the time you use it.

8. Email and marketing communications

We may send essential messages about orders, accounts, payments, delivery, security, and support. Where permitted and where you have subscribed, we may also send newsletters, product information, or promotional offers.

You can opt out of marketing email by clicking the unsubscribe link in the email or contacting us at seervasagarvattambooks@gmail.com. Even after opting out, you may continue to receive essential messages relating to your orders, account, security, or support requests.

9. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including order fulfilment, customer support, accounting, tax, fraud prevention, dispute resolution, security, legal compliance, and legitimate business records.

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to technical limitations, backup cycles, legal obligations, unresolved disputes, and legitimate record-retention needs.

10. Data security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, alteration, disclosure, misuse, loss, or destruction. Examples may include access controls, secure hosting, updates, authentication, payment-provider security, backups, and monitoring.

No internet transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and should notify us promptly if you suspect unauthorized access or a security incident involving your account.

11. International processing

Some service providers involved in hosting, payments, email, security, analytics, or other website operations may process information in countries outside India. Where personal information is transferred or accessed internationally, we will seek to use reasonable safeguards and comply with applicable legal requirements.

12. Your choices and rights

Subject to applicable law and reasonable verification, you may contact us to:

  • request access to personal information we hold about you;
  • request correction of inaccurate or incomplete information;
  • request deletion or erasure where legally available;
  • request restriction or object to certain processing where legally available;
  • withdraw consent for optional processing, including marketing;
  • request information about how your data is used or shared; and
  • raise a privacy question, concern, or complaint.

To make a request, email seervasagarvattambooks@gmail.com with the subject “Privacy Request” and include your name, contact details, the nature of your request, and the relevant order or account information. We may request reasonable information to verify your identity and protect against unauthorized requests.

We will review and respond to requests within a reasonable period and in accordance with applicable law. Some information may need to be retained or a request may be limited where required for legal compliance, fraud prevention, security, accounting, dispute resolution, or fulfilment of an order.

13. Children’s privacy

The website is intended for general audiences and is not knowingly directed at children for the purpose of collecting personal information. If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

14. Account and wishlist information

If you create an account, we process the information needed to maintain your account, order history, saved addresses, and related account features. If you use the wishlist feature, we may process product identifiers and account, browser, or device information needed to save and display your wishlist.

You may request account or wishlist assistance by contacting us. Deleting an account may not delete information that must be retained for completed orders, accounting, legal compliance, fraud prevention, disputes, or other legitimate purposes.

15. Changes to this Privacy Policy

We may update this Privacy Policy when our website, plugins, service providers, data practices, business operations, or legal requirements change. The updated version will be published on this page with a revised effective date. We encourage you to review this page periodically.

16. Contact and privacy complaints

For privacy questions, requests, or complaints, contact:

Seer Vasagar Vattam
25/30, Tholkappiyam Street, Anna Nagar, Chitlapakkam, Chennai – 600064
Email: seervasagarvattambooks@gmail.com
Telephone: 95663-31195

Please include enough information for us to understand and investigate your request, but do not email passwords, complete payment-card numbers, UPI PINs, or other highly sensitive authentication information.